Everyone has experienced the destructive nature of 'decisions made in isolation'. It is usually abundantly clear to those affected by these terrible decisions that there was an absence of facts, information and understanding in the decision making process. When the decisions are about a system, there is an easy way to make that decision making process much better. Schematics are the type of diagrams that provide information about how a system works. They are an invaluable tool for turning information about how a system works into understanding because they put information in context.
We love putting information in context. It is at the core of what we do. We even have a diagram to explain where it fits into the wisdom getting process. For example, we recently created some schematics showing options for changing existing roads - changes that were designed to move traffic from a residential area to an industrial area. Whilst the diagrams looked like maps they were actually schematics because they were not geographically correct. Instead they showed the planned traffic routes in each of the options and the relationship between the residential areas and the industrial areas. They showed the system of roads and facilities.Read More . . .