Online businesses built on the Business Catalyst platform are incredibly versatile with loads of functionality - such as shopping carts, content management, blogs, image galleries, and much more. But they do need maintenance to ensure they stay secure and highly functional and you will need help from time to time with both maintenance and updating the content.
Here are our support packages, designed to help you stick to your budget and have a healthy, happy website.
For 30 days after the date that your website goes live we will fix anything that is not working, add anything that is part of the original scope and hasn't yet gone live, do any content updates (yes, we will make changes to supplied content in those 30 days) and provide any amount of training required free of cost.
After that date all training, updates and support will be provided via one of our utterly reasonable support, training or updates packages.
The purpose of this guarantee is to encourage you to get your site live, rather than perfect it, and focus for 30 days on finishing it off and getting trained.
|Fixes anything that is broken|
|Anything you need: new / updates / fixes / training|
|Submitted via the Helpdesk|
|Remote one-on-one training using screen sharing technology|
|Custom made tutorials stored on your client page|
|Prepaid support||Adhoc Support|
|Discounted rate – pay for 4 hours, get 5||Pay as you go|
|Time allocated in 15 minute blocks||Time charged in 15 minute blocks|
|Doesn’t expire||Invoiced at end of month|
We know that keeping your website up to date can be a bit of a chore. So we offer an updating service at a bargain basement rate to encourage you to keep your website up to date. This is for updating content and adding new content only.
Use this service for:
|Blogs – adding blog posts|
|Shop – adding new content or changing existing content|
|Pages – updating content or adding content|
|Images – adding or changing images|
|Videos – adding or changing videos|
|Document downloads – adding or changing document downloads|
|News – adding news items|
|Prepaid ie. Invoiced at time of purchase in 4 hour blocks and used as required|
|Discounted at 50%|
|Time allocated in 15 minute blocks|
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